Shipping policy


Delivery
Same day dispatch on standard working days (Monday to Friday (non bank holidays)) at 5.45pm.

 

Postage and packaging is charged as close to cost possible. It is not intended that profit is made on postage. Postage is calculated by weight and not by item quantity. So you can order many items and the cost of postage may not be affected. 

Postage costs are shown clearly at the checkout before you complete your purchase.


Royal Mail Standard is usually delivered under 4 days however, Royal Mail must have have had adequate time to deliver (10 working days) before a claim can be made. This applies to Standard (2nd class and 48 hour options). With Express (1st and 24 hour) only require 4 days maximum, usually these Express deliveries are made within 2 working days.

ORDER TIMES:

Orders are processed Monday to Friday. Orders placed before 17:45 will be collected by Royal Mail that evening (Not weekends). Orders placed after 17:46 on a Friday may not be given to the courier (usually Royal Mail) until 17:45 Monday. 

Next day orders are set for Monday to Friday.

LOST IN POST:

Depending on the courier you choose at the checkout, their rules on making a claim are followed. Royal Mail Policies you can see in the following link. (In short you may need to allow UPTO 10 working days before making a claim for a loss for 2nd class and 5 days for 1st).

https://www.royalmail.com/retail-compensation-policy-loss#:~:text=Claims%20for%20loss%20must%20be,from%20the%20date%20of%20posting

For Hermes/Evri, you will be asked to complete a signed declaration which needs to be returned within 7 days.

For full details on individual courier policies please see their websites.

Be assured that by ordering from RoverUK.co.uk (Climb Hire Limited) your item is insured and you will be refunded if your request is not fulfilled.

  • Please allow 5 working days for a refund if 24 hour delivery or better was purchased.
  • Please allow up to 10 working days for a refund if 48 or 2nd class postage was chosen.
  • Damages may be claimed for instantly, but may need photo's and/or the item returning.
  • Wrong Item - Please make contact and this will be sorted within 24 hrs.

If you have had a message to say your order has been sent, then it is on the way.

On the rare occasion an order has been cancelled you will receive an email. Emails will be from Ryan@Climb-Hire.co.uk via RoverUK.co.uk.

When making contact please allow up to 14 hours (Monday to Friday) for a reply.